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After an order is placed, it is not possible make any changes to it or cancel it. You will have to return the order.

How can I add, modify or cancel an order?

ORDERS

Changing Orders

Contact Us Form

CONTACT US

Canceling Order

Says phone number is invalid?

What happens if items in my order are unavailable to ship?

How do I search for a specific item on schleich® website?

How do I add an item to my cart?

How do I place an order online?

Placing Orders

Where can I buy schleich® products?

Does schleich® have a factory outlet?

Buying Schleich Products

Can I apply a coupon to sale items?

Coupons

How do I track my order?

Tracking Orders

What payment methods does the schleich® website accept?

Billing

What materials are used in schleich® products?

Where are schleich® products made?

How are schleich® figures made?

How do I recognize a schleich® figure?

General

If I am not happy or I received a defective product purchased from third-party sellers, what can I do?

Can I buy replacement parts from schleich®?

Parts

How long is the warranty valid for replacing broken schleich® products?

Replacement

Where can I submit ideas for new schleich® products?

How can I find out about new schleich® products?

New Items

What does the colored dot on the schleich® tag mean?

Pricing

Where can I find assembly instructions for schleich® products?

Assembly

PRODUCTS

When will my items ship?

Delivery times

Can you ship to APO shipping addresses?

What shipping methods are available?

Can you ship to a P.O. Box?

When will my items arrive?

How can I get Free Shipping for my order?

Free Shipping

What do I do if I received a damaged parcel or product?

Can I return an item or order from schleich®?

Returns

SHIPPING

I forgot my password

How do I log into my schleich® account?

How do I change my email address or password?

How do I create an account?

Login

When is payment collected?

How do I update my billing information?

Is my information secure on schleich® website

Security

How do I cancel my schleich® account?

Deactivation

MY ACCOUNT

How is Schleich protecting my information?

"Do Not Sell My Information" - California residents only

How secure is the schleich® website?

SECURITY

Privacy Policy

What age are schleich® products for?

Are Schleich products safe for children?

Product Safety

Do schleich® products float?

Product

Where are the schleich® products made?

Product Manufacturing

COMPLIANCE

Are there any job vacancies at schleich®?

Jobs

How do I unsubscribe from the schleich® email newsletter?

What can I expect from the schleich® newsletter?

How do I sign up for the schleich® newsletter?

Newsletter

Do you offer any discounts for teachers?

TEACHER DISCOUNTS

COMPANY

What is the “Legacy of Horses” collection?

What is “Black Label”?

Why is this collection labeled 18+?

Can I still buy it for someone under 18?

Is the product unsafe for children?

Can a child still play with it?

General Product Questions

How big are these compared to regular Schleich figures?

Are these compatible with existing Schleich sets and stables?

Are they meant for play or display?

Size & Design

What makes these figurines special?

Are the figurines hand-painted?

What is the difference to other Horse Collectors Brands?

Craftsmanship & Materials

What is special about the packaging?

Packaging

Why are these products more expensive?

Are discounts or promotions available?

Why are there no discounts on this collection?

Does this also apply to Schleich Rewards Club members?

Can I use my Schleich Rewards points?

Do I still earn rewards points when purchasing?

Pricing & Discounts

Will there be more products in the “Legacy of Horses” range?

When will new products be released?

Where can I buy the collection?

Availability & Exclusivity

Are shipping costs different for these items?

How are the products packaged?

Shipping & Packaging

Will there be more models in the “Legacy of Horses” line?

Future Releases

LEGACY OF HORSES LAUNCH

How can I add, modify or cancel an order?Updated 2 months ago